Refund & Return or Cancellation & Replacement Policy:
Only for Alynova items So check Return policy for each seller on Alynova before you buying.
Alynova refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
- Perishable goods such as food, flowers, newspapers or magazines
- Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards
- Downloadable software products
- Some health and personal care items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Delivery Information
At Alynova, we strive to ensure your orders are delivered promptly and efficiently.
- Processing Time: Orders are processed within 1-3 business days after confirmation.
- Shipping Time: Delivery typically takes 3-12 days, depending on the destination.
- Tracking Information: A tracking link will be provided once your order is shipped for real-time updates.
- Taxes and Duties: International buyers are responsible for any customs duties, taxes, or import fees required by their country. Please check your local regulations before purchasing.
· Shipping Your Items from sellers on Alynova:
· Sellers are responsible for packaging and shipping their sold items to buyers. If you are using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
· Each seller on Alynova can determine his or her own shipping methods. To see if a seller offers shipping upgrades, check their shop policies on their shop homepage. Shipping upgrades are optional, and you can choose the option in your shopping cart during checkout.
· When buying from a seller in your country, you may be charged sales tax or VAT depending on your country’s requirements for online purchases.
· International shipping:
· Sellers on Alynova might offers international shipping so please check their shop policies on their shop homepage. Shipping upgrades are optional, and you can choose the option in your shopping cart during checkout.
Refund Policy
We want you to shop with confidence. If you’re not satisfied with your purchase, here’s our refund policy:
- Eligibility: Refunds are applicable for items that arrive damaged, defective, or significantly different from the description.
- Return Window: You may request a refund or replacement within 30 days of receiving your order.
- Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Contact us at info@alynova.com with your order details and a description or photo of the issue.
- Refund Timeline: Once approved, refunds are processed within 5-7 business days back to your original payment method.
· Late or missing refunds: If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@alynova.com.
· Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, open claim case or send us an email at info@alynova.com.
- If you change your mind about your purchase and you have not downloaded the product, still it is exposed to your account, so it will NOT be refund or exchange. Please make sure before purchase, you have selected the correct region/country products.
- If you have an issue with redeeming the PIN into your account, we are happy to help you out, please write an email to info@alynova.com with proof of purchase, the screenshot of the error etc.
Need help?
Contact us at info@alynova.com for questions related to refunds
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